Yes. All images on our website are real photographs of the actual products. We do not use AI for product images. Slight colour differences can happen because of screen settings or lighting.

At the moment, Cash on Delivery (COD) is not available. We currently accept prepaid orders only through secure payment methods such as UPI, credit/debit cards, net banking, and digital wallets. This helps us process orders faster and keep payments secure.

We offer FREE shipping across India on all prepaid orders above ₹499.

For orders below ₹499, a standard shipping charge will be applied at checkout.

All applicable shipping charges will be clearly displayed during checkout before you complete your purchase—there are no hidden charges.

Orders are usually processed within 1–2 business days. Delivery timelines may vary depending on your location, but most orders are delivered within 3–7 business days across India.

Once your order is shipped, tracking details will be shared via SMS and Email.

Yes. You can request a return within 3 days of receiving your order, provided the jewellery is unused, unworn, and returned in its original condition with all original packaging and tags intact.

To initiate a return, simply contact us on WhatsApp with your Order ID.

We understand that choosing jewellery online can sometimes be difficult. If the design does not meet your expectations or you’d prefer a different style, we’re here to help.

You can request a return or exchange within 3 days of delivery, provided the jewellery is unused, unworn, and returned in its original condition with all tags and packaging intact.

For Exchanges

• You may exchange your product for another design (subject to availability).
• Any price difference will be adjusted accordingly.
• No shipping charges will be deducted for approved exchanges.

For Returns

• If you choose a refund instead of an exchange, a flat ₹99 shipping and handling charge will be deducted from your refund amount, even if your original order qualified for free shipping (orders above ₹499).
• This charge covers the logistics and return handling costs involved in processing your return.

To get started, contact us on WhatsApp with your Order ID, and our team will guide you through the process.

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

Kindly share clear photographs and, if possible, an uninterrupted unboxing video to help us verify the issue quickly. Once approved, we’ll arrange a replacement or suitable resolution at no additional cost.

Once your returned product is received and approved after inspection, your refund will be processed to the original payment method within 5–10 business days.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Simply contact us on WhatsApp within 3 days of delivery with your Order ID and the reason for your request.

Our support team will review your concern and guide you through the return or exchange process. Please do not send the product back until you receive confirmation from our team.

We’re always happy to help!

WhatsApp: +91 70677 62371

Email: thesrivaya@gmail.com

Whether you have questions about your order, shipping, returns, exchanges, payments, or our products, our customer support team is here to assist you.