Last Updated: August 2026

At Srivaya, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with our services.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect information that helps us provide a secure and seamless shopping experience.

Personal Information

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address

Payment Information

• Payments are processed securely through trusted third-party payment gateways.
• We do not store your debit card, credit card, UPI PIN, net banking credentials, or other banking information.

Order Information

• Products purchased
• Order history
• Wishlist and cart items
• Purchase preferences
• Return or exchange requests

Device & Usage Information

When you browse our website, we may automatically collect:

• IP Address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referral source

This information helps us improve our website and customer experience.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Deliver products to your address
• Send order confirmations and shipping updates
• Provide customer support
• Process refunds, cancellations, and exchanges
• Improve our website and shopping experience
• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Send promotional emails, SMS, or WhatsApp updates (only where permitted or with your consent)

3. Sharing Your Information

We only share your information when necessary to operate our business.

Your information may be shared with:

• Shopify, our e-commerce platform
• Secure payment gateway providers
• Courier and logistics partners
• Analytics and marketing service providers
• Customer support platforms
• Government authorities or law enforcement agencies when legally required

We never sell, rent, or trade your personal information to third parties.

4. Shopify Hosting

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products.

Your data is stored through Shopify’s secure servers, databases, and applications. Shopify follows industry-standard security practices to protect your information.

For more information, please refer to Shopify’s Privacy Policy.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Keep items in your shopping cart
• Improve website performance
• Analyze website traffic
• Personalize your shopping experience
• Display relevant advertisements

You may disable cookies through your browser settings, although some website features may not function properly.

6. Marketing Communications

With your permission, we may send:

• Promotional emails
• SMS notifications
• WhatsApp updates
• New collection announcements
• Exclusive offers
• Festival promotions

You can unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting us.

7. WhatsApp Communication

If you contact us through WhatsApp or provide your mobile number for customer support, we may use it to:

• Share order updates
• Provide shipment tracking
• Resolve customer queries
• Offer after-sales support

We do not use your WhatsApp information for unsolicited communications.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Maintain order records
• Meet legal and tax obligations
• Resolve disputes
• Enforce our agreements

Once no longer required, your information is securely deleted or anonymized where appropriate.

9. Data Security

We use appropriate technical, administrative, and organisational safeguards to protect your personal information against unauthorised access, misuse, alteration, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

10. International Data Transfers

Our service providers, including Shopify, may process or store your information in countries outside India.

By using our website, you consent to such transfers where appropriate safeguards are in place to protect your personal information.

11. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your personal details
• Request deletion of your data
• Withdraw consent where applicable
• Opt out of promotional communications

To exercise any of these rights, please contact us using the details provided below.

12. Children’s Privacy

Our website is intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children under 18 years of age.

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of these external websites. We encourage you to review their privacy policies before sharing your personal information.

14. Compliance with Applicable Laws

We process your personal information in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India), where applicable.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Srivaya

Email: thesrivaya@gmail.com

Customer Care: +91 70677-62371

Website: www.srivaya.com

By using our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to this Privacy Policy.