Shipping & Delivery Policy

We ensure safe and timely delivery of your jewellery.

1. Order Processing

  • Orders are processed within 1–2 business days

  • Orders placed on weekends/holidays are processed next working day

2. Delivery Time

  • Metro Cities: 2–7 business days

  • Other Locations: 4–9 business days

3. Shipping Charges

  • Free shipping on prepaid orders above 499

  • Standard shipping charges apply below this amount

  • COD charges may apply

4. Order Tracking

  •  Tracking details will be shared via SMS and email once your order has been shipped.

  • Need your tracking details sooner? Click on Track Status and send us the mobile number associated with your order on WhatsApp. We’ll share your shipment details with you.

5. Delays

  • Delivery may be delayed due to:

    • Weather conditions

    • Courier issues

    • High order volume

6. Undelivered Orders

  • If delivery fails due to incorrect address/customer unavailability, re-shipping charges may apply

7. Contact

For any shipping & delivery related queries, please reach out to us:

  • 📧 Email: thesrivaya@gmail.com

  • 📞 Customer Care: +91 7067762371