Payment Policy

Payment Policy

Last Updated: August 2026

At Srivaya, we are committed to providing a secure, seamless, and transparent payment experience. All payments made on our website are processed through trusted and secure payment partners to ensure your information remains safe.

1. Accepted Payment Methods

We currently accept the following payment options:

  • Credit Cards (Visa, Mastercard, American Express)
  • Debit Cards
  • UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
  • Net Banking

All payments are processed securely through encrypted payment gateways.

2. Cash on Delivery (COD)

At this time, Cash on Delivery (COD) is not available.

As a growing brand, we currently accept prepaid orders only. This helps us:

  • Ensure faster order processing and dispatch.
  • Maintain a secure and reliable shopping experience.
  • Reduce order cancellations and fraudulent transactions.
  • Continue offering the highest quality products and service.

We appreciate your understanding and look forward to introducing additional payment options, including COD, in the future where feasible.

3. Payment Security

Your security is our priority.

  • All transactions are protected using industry-standard encryption.
  • Payments are processed through trusted and secure payment gateways.
  • Srivaya does not store your credit card, debit card, UPI PIN, CVV, or banking credentials.

You can shop with confidence knowing your payment information is handled securely.

4. Order Confirmation

Once your payment is successfully completed:

  • You will receive an order confirmation via Email and/or SMS.
  • Your order will then be processed for dispatch.
  • If you do not receive an order confirmation within a reasonable time, please contact our support team.

5. Failed or Pending Payments

If your payment is deducted but your order is not confirmed:

  • Please wait up to 24 hours, as banks or payment gateways may take some time to process the transaction.
  • If the payment is unsuccessful, the deducted amount is usually reversed automatically to your original payment method within 5–7 business days, depending on your bank or payment provider.
  • If the issue persists, please contact us with your transaction details.

6. Pricing & Taxes

  • All prices displayed on our website are in Indian Rupees (INR).
  • Prices are inclusive of applicable taxes unless stated otherwise.
  • Shipping charges (if applicable) will be displayed during checkout.
  • Prices and promotional offers may change without prior notice.

7. Refunds

If a refund is approved in accordance with our Return & Refund Policy:

  • Refunds will be processed to the original payment method used during purchase.
  • Refunds are generally processed within 5–10 business days after approval.
  • The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

8. Fraud Prevention

To protect our customers and business, we reserve the right to:

  • Cancel orders identified as fraudulent or suspicious.
  • Request additional verification before processing certain transactions.
  • Decline transactions that do not meet our security checks.

9. Contact Us

If you have any questions regarding payments or require assistance, we’re happy to help.

Srivaya

Email: thesrivaya@gmail.com

Customer Care: +91 70677-62371

Website: www.srivaya.com