Return, Refund & Exchange Policy

Last Updated: August 2026

At Srivaya, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help. Please review our policy below before requesting a return or exchange.

1. Return Eligibility

We accept return requests within 3 days of the date of delivery.

To be eligible for a return, the product must:

  • Be unused, unworn, and in its original condition.
  • Include all original packaging, tags, and accessories.
  • Be free from scratches, damage, alterations, or signs of use.

Products that do not meet these conditions may not be eligible for a return or exchange.

2. How to Request a Return

To initiate a return or exchange:

  1. Contact us on WhatsApp within 3 days of receiving your order.
  2. Share your Order ID along with the reason for the return or exchange.
  3. Our team will review your request and guide you through the next steps after understanding your concern.

Please do not send any product back without receiving confirmation from our support team.

3. Exchanges

We are happy to offer exchanges in the following cases:

  • You received a damaged or defective product.
  • You received an incorrect item.
  • You wish to exchange for another design (subject to availability).

If you choose to exchange for another design:

  • Any price difference will be adjusted accordingly.
  • No shipping charges will be deducted from your exchange.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 24 hours of delivery.
  • Share clear photos or an unboxing video showing the issue.
  • Once verified, we will arrange a replacement or exchange at no additional cost.

5. Refunds

Once your returned product is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be processed within 5–10 business days.
  • Refunds will be made to the original payment method used while placing the order.

As we currently accept prepaid orders only, refunds will not be processed through Cash on Delivery.

6. Shipping Charges

If you are requesting a return because:

  • You changed your mind,
  • The design did not meet your expectations, or
  • You simply did not like the product,

the original shipping charges (if applicable) will be deducted from your refund amount.

However, no shipping charges will be deducted if you choose to exchange the product instead of requesting a refund.

If the return is due to our error (such as a damaged, defective, or incorrect product), you will receive a full refund or replacement without any shipping deductions.

7. Reverse Pickup

  • Reverse pickup service is available for selected PIN codes.
  • If reverse pickup is unavailable in your area, we may request you to self-ship the product. In such cases, our support team will guide you through the process.

8. Non-Returnable Items

For hygiene and product integrity, the following items are not eligible for return or exchange unless they are damaged or incorrect:

  • Earrings
  • Customised or personalised jewellery
  • Gift cards
  • Clearance or sale items marked as non-returnable

9. Contact Us

For any return, refund, or exchange-related assistance, we’re happy to help.

WhatsApp: +91 70677-62371

Email: thesrivaya@gmail.com

Customer Care: +91 70677-62371

Website: www.srivaya.com